At Metrowave, we are committed to ensuring your satisfaction with our products. This Return and Refund Policy outlines the conditions under which we accept returns and issue refunds.
2.1 Time Frame: Returns must be initiated within 14 days of receiving the product.
2.2 Condition: Products must be in their original condition, unused, and in the original packaging. Custom orders and certain items (such as clearance items or items marked as non-returnable) may not be eligible for return.
3.1 Initiate Return: To initiate a return, please contact our customer service team at info@metrowave.in or +91 88888 77777 with your order details.
3.2 Return Authorization: Once your return request is approved, we will provide you with a return authorization number and instructions on how to send the item back to us.
3.3 Shipping Costs: You are responsible for the return shipping costs unless the product is defective or we made an error in your order.
4.1 Refund Process: Once we receive and inspect the returned product, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will be applied to your original method of payment within 14 days.
4.2 Partial Refunds: Partial refunds may be granted in certain situations, such as when the product is not in its original condition, is damaged, or has missing parts.
We only replace items if they are defective or damaged. If you need to exchange a defective item for the same product, please contact us at info@metrowave.in or +91 88888 77777.
Several types of goods are exempt from being returned, including:
If you have any questions about our Return and Refund Policy, please contact us at info@metrowave.in or call us at +91 88888 77777.
